Question 1

What types of events do HLB Catering specialise in?

Accepted Answer

At HLB Catering, we are proud to provide exceptional service for a diverse range of events. Our expertise includes elegant weddings, professional corporate functions, vibrant private parties, sophisticated cocktail parties, memorable birthday celebrations, and other special occasions. Whether you need Melbourne caterers for an intimate gathering or a grand celebration, our expert team can create a customised menu to perfectly suit your event. We are dedicated to making every occasion in Melbourne, Australia, truly unforgettable.

Question 2

What regions in Victoria do you serve?

Accepted Answer

HLB Catering proudly serves Melbourne and its bustling suburbs, the scenic Mornington Peninsula, the picturesque Yarra Valley, and various locations throughout regional Victoria. As leading Melbourne caterers, we are committed to delivering top-quality catering services wherever your event is located. If you’re searching for “caterers near me” or specifically “catering Melbourne,” please contact us to confirm if we cover your exact location.

Question 3

Can HLB Catering accommodate dietary restrictions and allergies?

Accepted Answer

Yes, HLB Catering is highly experienced in accommodating a variety of dietary requirements, including vegetarian, vegan, gluten-free, dairy-free, nut allergies, halal, and other special dietary needs. When planning your event, please inform us of any specific dietary concerns, and our chefs will craft delicious and safe options. Please note: While we take every precaution to avoid cross-contamination in our Melbourne kitchen, our facility handles a wide range of ingredients. This means that traces of any ingredients may be present in any meal. Although we do our best, we cannot guarantee that our food will be 100% free of specific allergens. We appreciate your understanding and encourage open communication regarding severe allergies.

Question 4

Do you offer customised menus for events?

Accepted Answer

Absolutely! HLB Catering specialises in creating bespoke, customised menus that truly reflect your unique tastes, preferences, and event theme. Whether you’re meticulously planning your wedding catering in Melbourne or require creative catering for a corporate gala, we are dedicated to bringing your culinary vision to life. Our experienced Melbourne caterers excel at crafting unique and memorable menus for every occasion.

Question 5

How far in advance should I book HLB Catering for my event?

Accepted Answer

To secure your preferred date with HLB Catering, especially during peak seasons (such as spring weddings or the festive period), we highly recommend booking as early as possible. For weddings and larger events, booking at least 6 to 12 months in advance is ideal. However, as one of the most flexible catering companies in Melbourne, Australia, we can sometimes accommodate last-minute requests depending on our availability. Don’t hesitate to reach out to us to check your date!

Question 6

Do you offer menu tastings?

Accepted Answer

Yes, we offer exclusive tastings at HLB Catering to help you confidently finalise your menu choices. This is particularly beneficial for those planning wedding catering or significant events. Canapé Tastings: Contact us for more info. Three-Course Meal Tastings: Available for a fee. Should you decide to confirm your event with us after a meal tasting, a portion of the tasting cost will be credited towards your final bill. Contact us to arrange your tasting session.

Question 7

What is typically included in your catering packages?

Accepted Answer

Our catering packages at HLB Catering are fully customised to meet your specific needs. They generally include food, professional staff, essential serving equipment, and efficient setup. Whether you’re looking for Melbourne caterers for an elegant wedding, a lively cocktail party, or any other event, we can also arrange additional services like bar staff, table settings, linen, and more, depending on your comprehensive requirements. Your personalised quote will detail everything included.

Question 8

How do I confirm my booking with HLB Catering?

Accepted Answer

Your event booking with HLB Catering is officially confirmed once the agreed-upon booking deposit has been made and confirmed by our team. This crucial step secures your event date on our calendar, ensuring that your chosen caterers in Melbourne, Australia, are ready to deliver an exceptional culinary experience for your special day.

Question 9

What is your cancellation policy?

Accepted Answer

HLB Catering understands that plans can change. We offer a full refund for cancellations made before 21 days from your event date. For comprehensive details regarding our cancellation terms and other policies, please refer to our full Terms and Conditions page.

Question 10

Do you provide catering specifically for corporate events in Melbourne?

Accepted Answer

Yes, HLB Catering offers a comprehensive range of sophisticated catering options tailored for corporate events across Melbourne. We provide everything from simple service catering for daily office meetings to formal and fine dining services for galas and conferences. Our expert Melbourne caterers can provide breakfast, morning or afternoon tea, lunches, and dinners, meticulously tailored to your corporate needs. Whether it’s a small boardroom meeting or a large conference, we excel at creating diverse menus including impressive grazing tables, elegant buffets, delightful finger foods, exquisite canapés, and formal sit-down meals. We are proud to be among the top corporate catering companies in Melbourne.

Question 11

Do you offer alcohol and beverage services?

Accepted Answer

HLB Catering offers comprehensive beverage packages, including alcohol, meticulously tailored to complement your event. From a curated selection of fine wines and local craft beers to expertly mixed cocktail bars, we can provide everything you need to keep your guests refreshed and delighted. If you would like us just to serve your own drinks, that’s completely fine – our staff is certified RSA (Responsible Service of Alcohol).

Question 12

Can HLB Catering cater for outdoor events in Melbourne?

Accepted Answer

Absolutely! HLB Catering is fully equipped and highly experienced in catering for outdoor events across Melbourne and regional Victoria, whether it’s a romantic garden wedding, a lively corporate picnic, or a large outdoor festival. We understand the unique logistics of outdoor setups. To ensure a seamless experience, we partner with reputable local hiring companies. If you require marquees, additional tables, chairs, lighting, or any other equipment for your beautiful outdoor setup, we can efficiently organise it for you, providing a complete solution. As trusted Melbourne caterers, we ensure your outdoor event is as seamless and successful as any indoor one.

Question 13

How much finger food/canapés will be served at my event?

Accepted Answer

At HLB Catering, we pride ourselves on generous portions to ensure all your guests are well-fed and satisfied. For events featuring canapés or finger food, we typically serve an unlimited amount for the duration of the event, ensuring a continuous flow of delicious bites. You won’t have to worry about anyone going hungry! Our caterers are dedicated to ensuring that all your guests are well-fed and satisfied, making your cocktail party or reception truly enjoyable.

Question 14

Can I purchase catering for delivery only without staff?

Accepted Answer

Yes, you certainly can! HLB Catering offers a convenient section of our website dedicated to online sales for delivery-only catering. This is perfect if you don’t require our staff on-site and prefer to serve the food yourself. Please visit our dedicated online store for a selection of delicious options available for direct order. If you’re looking for something specific not offered in our online store, please don’t hesitate to contact us directly at 8503 7394 or email us at events@hlbcatering.com.au with your request. We’ll be happy to assist you in finding the perfect solution. Alternatively, for a comprehensive quote on any service, simply press the “Request a Quote” button below!

Question 15

Do you provide all necessary serving equipment (chafing dishes, platters, serving utensils)?

Accepted Answer

Yes, our catering packages usually include all the essential serving equipment. If needed, we can also bring small commercial equipment like a 10-amp oven, benchtop deep fryer, and electric burners — all at no extra cost.

Question 16

Do you provide tables, chairs, linens, crockery, cutlery, and glassware, or do we need to rent them separately?

Accepted Answer

We typically arrange catering equipment such as chafing dishes and serving ware. For tables, chairs, linens, crockery, cutlery, and glassware, these are usually arranged through your venue or a hire partner. We’re happy to guide you on this as needed.

Question 17

What are your payment terms and deposit policy?

Accepted Answer

Payment terms are outlined clearly in your quote. Usually, full payment is required 21 days before your event date. Deposits and payment schedules are tailored to your booking and confirmed at the time of enquiry.

Question 18

What is your policy on gratuity (tips) for your staff?

Accepted Answer

While gratuity (tips) are common in some countries, they are not expected or required in Australia. However, if you wish to show appreciation to our team for exceptional service, it is entirely at your discretion.

Question 19

How is the food transported to the venue, and how is it kept fresh/at the correct temperature?

Accepted Answer

We transport all food in refrigerated vans, or insulated containers designed to maintain the correct temperature and freshness. Our team ensures your food arrives looking and tasting its best, ready to serve.

Question 20

What equipment and facilities are required at the venue for your catering setup?

Accepted Answer

We work closely with you and the venue to understand setup requirements. Generally, access to power and a prep area is needed. For certain events, we can bring additional small commercial equipment to support your menu.

Question 21

Are you licensed and insured?

Accepted Answer

Yes, HLB Catering is fully licensed and insured, ensuring peace of mind and compliance with all legal and safety requirements.

Question 22

Can you provide references or testimonials from previous clients?

Accepted Answer

Absolutely! You can read reviews from our happy clients on Google Reviews.

Question 23

What sets HLB Catering apart from other caterers in Melbourne?

Accepted Answer

At HLB Catering, we’re not just here to deliver food — we bring decades of hospitality experience, impeccable service, and a genuine partnership approach. From the moment you enquire, we work closely with you to bring your vision to life. Our focus is on quality in every detail — restaurant-level food, seamless service, and thoughtful event execution. It’s a complete experience, not just a menu.

Question 24

Do you use local and/or seasonal ingredients?

Accepted Answer

Yes, whenever possible, we source local and seasonal produce to ensure freshness and support local suppliers, while enhancing the flavour and sustainability of your event.

Question 25

What happens to leftover food after the event?

Accepted Answer

At the end of each event, we return any remaining food to our commercial kitchen, in line with Victoria’s food health and safety regulations. This is an important protocol we follow to ensure food safety once it’s outside our care. That said, we’re happy to leave certain safe-to-serve items behind — such as petit fours or already prepared uneaten canapés — when appropriate. Rest assured, no one goes hungry at an HLB event. We serve unlimited canapés during your booked service period, so there’s always plenty to enjoy.

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